Article Advise

submitted: Aug 8th 2008 | by: CaryCavitt | Total views: 1 | Word Count: 542 | |

There was something distinctively different and attractive in the way that Sara Smith treated others. As an employee, she was a shining example for other co-workers simply because of her friendly personality. People tended to gravitate toward her. This was especially true in her relationships with the many loyal customers that she had won over the years.

Sara was what I would consider a "customer service superstar." Her greatest asset to the organization was in having the ability to bring customers back as well as encourage fellow co-workers to become their best on the job. She clearly made a positive impact and was an excellent example in consistently delivering excellent customer service.

One feature that Sara consistently showed to other people was her genuine friendliness. She had a way of making co-workers and customers feel welcomed simply by the way that she treated them. Her friendly smile and pleasant tone of voice made others feel comfortable from the start. People also were attracted to the way that she genuinely took an interest in them. She could instantly drop everything she was doing and give another person her undivided attention.

The way Sara intently listened without interrupting made others feel that she really cared about them and understood what they were saying. It was evident within the first few minutes of being around Sara that she sincerely cared about people.

Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.

Sara consistently showed an attitude of appreciation to every customer who she had the honor of serving. When a customer was being served by Sara, she always made sure that each person was given a sincere thank-you. This attitude made customers walk away with an outstanding service experience and made them want to continue to come back.

Sara also had a way of making her customers feel accepted by the genuine welcome that she projected. She consistently showed consideration and respect and spoke in a way that would build others up. Her encouraging words made a positive impact on her fellow co-workers. Never one to be critical, Sara had the gift of making others feel comfortable in her presence by her genuine kindness and thoughtfulness.

Her sincerity in helping as well as expressing appreciation to her customers had a way of bringing them back time and again. Everyday customers would arrive and ask if Sara was available to help them. There were even those who would go out of their way simply to be served by her. Even though customers had other places where they could get the same product, they would drive the extra miles simply because of the way Sara made them feel. She was valued by her organization, encouraging to her co-workers, and treasured by her customers. This is what made Sara a customer service superstar.

About the Author

About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has written several books on the topic and is available for keynote speaking and onsite workshops throughout the United States. Read more great customer service articles and customer service ideals on how to build excellent teams.

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