Supply Chain Management Software: A Help On Returned Merchandise

submitted: Jun 2nd 2008 | by: GeorgePurdy | Total views: 3 | Word Count: 479 | PDF View | Print Article

A company has to have raw materials to create a product or service for potential customers, so supply chain management (SCM) is implemented by combining art and science. SCM is comprised of source, plan, make, deliver, and return. It provides a great opportunity for improvement.

"Plan" is that portion of SCM that organizes all the resources that go into meeting the demand for your particular products or services. "Source" picks the suppliers that you will use to obtain the products and services you need for your production. It is also responsible for negotiating prices and delivery with these suppliers.

"Make" refers to the manufacturing process, including the schedules related to production, testing, packaging, and readying for shipping. "Deliver" refers to the planning that is often called "logistics" in a company. It relates to processing clients' orders, creating a functional warehousing network, and so on. "Return" relates to setting up the means to accept clients' returns of faulty or excess items and aiding clients who need assistance in regard to the items they have received.

The world's most fractured group of software applications may be supply chain management software. There are dozens of specific tasks in each of the five major supply chain steps. Many require their own special software. Attempts have been made to assemble diverse chunks of software into a single package, but a complete package that is right for every company has remained elusive.

The saying that any system is only as good as the information that it carries is doubly true of SCM. Thus, is the information that is put in to a demand forecasting application is incorrect, then the subsequent forecast will be incorrect. Also, if employees decided not to utilize supply chain systems and rather do things manually, obviously the system will be unable to provide an accurate picture of the company's supply chain. Therefore, it is quite important to have proper management training and management coaching to have correct working of supply chain management software.

The complexity of supply chain automation makes it an extremely challenging task. Because both workers and suppliers must adjust their methods in order for a company to make use of supply chain management software, only the most significant and influential manufacturers can by deploy the software. And it can be a difficult job to convince outsiders of the software's value.

Return creates a network for receiving defective and excess products back from the customers and supporting customers who have problems with the delivered products. Similarly, also if the employees bypass the supply chain systems and try to manage things manually, then the systems will provide an incomplete picture of what is happening in a company's supply chain. So management training a management coaching is necessary for the correct working of supply chain management software. The complexity of supply chain automation makes it uniquely difficult. Both employees and suppliers need to modify their work methods.

About the Author

George Purdy recently published some new articles on supply chain management software. He's an established public speaker and writer. You'll find more great resources, tips and tricks on supply chain management software and management software.


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